One of the good things about self-publishing in ebook form with Amazon KDP is you can correct typos and other errors easily. Make the changes in your base document, upload it to KDP, press Publish and you’re done, right?
Yes and no.
Readers who buy your book after you publish the corrected version will get that version. But what about everyone who pre-ordered it or bought it before you discovered those pesky typos? You’ve assumed the corrected version will be automatically delivered to their reading devices, right?
One of the authors whose blog I follow recently published an updated and corrected version of an ebook. Being aware of this, I was eager to reread the book in its new form. When I checked my Kindle library (note: I don’t own a Kindle reader; I read Kindle books on a tablet using the Kindle app), I found only the original version of the book.
I thought, Okay, I’ll just buy a copy of the improved edition. No luck–Amazon told me I already own the book. So I went to “Manage Your Content and Devices,” where I found all the Kindle books I’ve ever bought. One of them–just one!–had “Update Available” below the title. The others did not, including the title I wanted to update. Yes, I have Automatic Book Update turned On in my Amazon account. And yes, I tried clicking Select next to the title and then clicking on Deliver at the top of the page, then designating the device I wanted the book delivered to. No soap; I’m guessing that because the ASIN is the same, I’m stuck with the original version.
This was confirmed by further digging in KDP’s Help pages, where I found one called Send Updated eBook Content to Customers. This page specifies exactly what an author has to do to enable an automatic update to be sent to people who have purchased the book.
You have to contact Amazon. The errors have to be “serious.” “You need to provide us detailed examples of your improvements regarding the quality errors.” And “You need to send us the ASIN, detailed examples of the corrections you made, and the Kindle location number. Location numbers are the digital equivalent of physical page numbers and provide a way to easily reference a place in your reading material regardless of font size.” I’m quoting from the page I linked to in the preceding paragraph.
There is also a list of changes Amazon will NOT accept. One of them is “significant changes that warrant a new edition.” I’m guessing a new edition would be an entirely new book, with a new ASIN. That’s where I gave up.
My takeaway from these investigations is: Make sure your Kindle ebook is perfect before you publish it for the first time. Or be prepared to make a case to Amazon for pushing out your changes to customers. Almost like in the bad old days of offset printing, where making a correction was difficult and expensive.
I would be delighted if anyone can tell me (on good authority) that the above is all wrong. Has anyone been able to download a corrected copy of a Kindle ebook you’ve purchased? And finally, has anyone gone through the steps described above to correct a book you’ve published?